When will my order ship?
All orders are made to order. This means that your order will not be created until it has been submitted. Your order will be processed as soon as possible, but we do try our best to complete the oldest orders first. Please take note of the shipping time frame listed in the description for each product.
Can I change my shipping address?
If you're needing to change your shipping address, please reach out to Dashing Fox as soon as possible with your order number and updated address information. If your order has not been prepared for shipment yet, we will edit your address for you. If your order has already been shipped, we will be unable to edit the shipping address for you. We are always happy to assist the best we can at that time. If the order is returned to us due to wrong or insufficient address, the customer is responsible for return shipping.
Where is the rest of my order?
There are certain product types that do not ship together. For instance, if you ordered a wood sign or milestone marker and a blanket. The wood pieces will ship separately as they’re made in two separate locations. If you receive a partial order, please know that we are doing our best to ship the remainder of your items in a timely manner and as close to the other items as possible.
Will I receive tracking numbers?
Yes. Once your order has been fulfilled you will receive a shipment notification by email. This email will be sent to the address you used when you placed the order and will include a tracking number. If you ordered multiple items, there is a chance that the items could be split and shipped in separate packages. We do our best to ship all your items as close together as possible.
How can I track my order?
Once your order is fully shipped you will receive a shipping notification that contains tracking information for your order.
Lost or Stolen Package
If an order does not reach the intended address and is deemed lost, we will contact the carrier and report the package so that an investigation can begin. If the order cannot be located, a new order will be sent to the customer.
We are not responsible for stolen packages once they are delivered by the carrier. We will contact the carrier to verify that the order was indeed shipped to the correct address, but the customer is responsible for contacting the local authorities to report stolen packages. We are not liable for stolen packages and will not issue a replacement or refund of the stolen items.
Do you ship internationally?
We currently offer international shipping with Priority Mail or Priority Express Mail only.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.