Policies

Custom Item Returns

We take great pride and care in making your custom order. All purchases are made to order, so unfortunately, we are unable to offer a refund or replacement for custom items since it is unique to you. Feel free to ask us for any advice if you would like a second opinion. We would love to help you.

If there was an error in production that we determine to be our fault, we will replace the item at no charge to you. Please reach out to us, within 30 days from the date you placed your order, at Dashing Fox and we’ll be happy to help.

Cancellations

We begin working on orders almost immediately. Once your order has been submitted, it is not possible to cancel after 2 hours.

Damaged Item

We know how frustrating this situation can be. If we made a mistake, or your item was damaged in transit, we'll take care of it.

 If you received a damaged or defective product, please reach out to us within 14 days from the date you received your order so we can replace it for you.

Wrong Item

We do our best to get every order delivered without any issue. However, sometimes we do make a human error and ship the wrong item(s). If you happen to receive an incorrect item from us, don't worry - we'll take care of it quickly and hassle-free!

Please reach out to us, within 14 days from the date you received your order so we can replace it for you.

Order Changes

We are not responsible for reviewing, revising or canceling orders once an order has been placed and your order is final as is.